Navigation
pcvisit EasySupport 10.0
Simple and smart online support
pcvisit EasySupport 10.0 is specifically tailored to the application of professional online support.
This slimline solution offers you all of the necessary functionality to provide professional technical support, without any waste or gimmicks - with innovative remote functions and excellent usability.
Support your customers via the internet - just as if you were sitting at your customer's PC.
Screenshots (klick to enlarge)
- Startscreen
- Chat module
- Remote comfort function
- Menu
- Filetranser
- Minimized host module
Overview of the most important functions:
- Showing, seeing and remote controlling functions
- 2 to 3 session partcipants
- NEW: mypcvist - adapt the pcvisit Guest user interface to your CI
- Remote comfort functions
- Remote-Reboots: Conduct reboots during a session without needing any additional help from your customer and without them needing to install anything
- Remote User Account Change: Change the user account during a session – as easily as if you were sitting right there
- Remote-UAC: From now on, Vista and Windows 7 UAC dialogues no longer prove a barrier when controlling a customer's admin user account
- Remote-UAC ensures the secure transfer of registration data to your customer's PC
- DAUproof session start: If necessary connect on your customers PC without any additional security query
- Uninterrupted support, even with reboots, through reconnection mechanisms
- NEW: Support-Note to leave a customer notice after a session
- Support information for indicating such as general terms and conditions before session start
- Invitation function via session link
- Highly secure encrypted transfer of clipboard contents, files and folders
- Transfer of multi-monitors (up to 4 monitors)
- Start a session with viewing direction set to “Host sees Guest”
- Pre-set remote control function to active
- Disable background picture transfer
Benefit for your technical support
- Online support in real time
- Short response time for customer enquiries or problems
- Fast diagnosis and fault elimination
- Flexibility in providing support services
- Supporter is fully independent of location
- High data security
Your financial benefits
- Short payback periods
- Increase in customer satisfaction
- Efficient use of your qualified staff
- Minimized investment risk
- Own connection server possible
Your advantages of purchase
- Buy once, use forever
- No update obligation
- Unconditional 30 day money back guarantee
- No charge for pcvisit connections and server maintenance
- Free service- and technology releases
Licences & pricing
- pcvisit EasySupport 10.0
(InstallationFlat/1 channel)
450.00 €* excl. VAT - additional channel
360.00 € excl. VAT - pcvisit usb-card & configurations
79.00 € excl. VAT - optional: software update contract
* One-time payment for permanent use without recurring fees. No additional surcharges for pcvisit sessions and server maintenance.
