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pcvisit BusinessSupport 12.0 – Professional remote maintenance, Part 3

Or something of everything at reasonable prices.

Do you want to kick your support up a notch? Why not try pcvisit BusinessSupport 12.0?

More functions, more simultaneous support sessions, more participants for webinars, more remote hosts ... more, more more!

Specifically geared towards the challenges of IT service providers with small and medium-sized support teams with a high level of support requests, pcvisit BusinessSupport 10.0 supports you in the efficient processing of support and billing of support services, as well as user training courses and presentations.

Overview of the most important functions:

  • Showing, seeing and remote controlling functions
  • Webinar functions up to 11 participants
  • NEW: mypcvist - adapt the pcvisit Guest user interface to your CI
  • Remote comfort functions
    1. Remote-Reboots: Conduct reboots during a session without needing any additional help from your customer and without them needing to install anything
    2. Remote User Account Change: Change the user account during a session – as easily as if you were sitting right there
    3. Remote-UAC: From now on, Vista and Windows 7 UAC dialogues no longer prove a barrier when controlling a customer's admin user account
    4. Remote-UAC ensures the secure transfer of registration data to your customer's PC
    5. DAUproof session start: If necessary connect on your customers PC without any additional security query
  • Uninterrupted support, even with reboots, through reconnection mechanisms
  • Support information for indicating such as general terms and conditions before session start
  • Quick Launch toolbar: with one click, access important customer programs
  • Automatic Flash recording to document your support meetings (deactivatable)
  • Taxameter to balance the account of your support services
  • NEW: pcvisit SupportJournal for a professional billing system of support services and export data to other systems
  • NEW: Support-Note to leave a customer notice after a session
  • Expert mode allows you to add an additional specialist
  • Invitation function via session link
  • Highly secure encrypted transfer of clipboard contents, files and folders
  • Remote system data scans
  • Possible to integrate with Helpdesk systems, CRM systems and databases through a configurable comment function
  • Transfer of multi-monitors (up to 4 monitors)
  • Start a session with viewing direction set to “Host sees Guest”
  • Pre-set remote control function to active
  • Disable background picture transfer

Benefit for your technical support

  • Online support in real time
  • Flexibility in providing support services
  • Short response time for customer enquiries or problems
  • Online-support in companies with special security and documentation requirements
  • Increased support productivity with time-saving support functions 
  • Automation of  time-consuming routine tasks
  • Improves legal security through comprehensive documentation and logging of sessions
  • Service reports for billing purposes
  • Fast diagnosis and fault elimination
  • High data security

Your financial benefits

  • Online support as integral part of business strategy
  • Short payback periods
  • Increase in customer satisfaction
  • Efficient use of your qualified staff
  • Minimized investment risk
  • Own connection server possible

Your advantages of purchase

  • Buy once, use forever
  • No update obligation
  • Unconditional 30 day money back guarantee
  • No charge for pcvisit connections and server maintenance
  • Free service- and technology releases




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