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pcvisit ProfiSupport 12.0 – professional remote maintenance, part 2

Or more effectively and efficiently offer online support


The jewel in our product crown: pcvisit ProfiSupport 12.0. It’s as if you were buying a BMW for the price of a Ford.

More support, more business, more pcvisit. pcvisit ProSupport 12.0 provides exactly what you need for error analysis and troubleshooting, for the involvement of experts, for producing a performance report, for calculation and further use of data, for professional IT support of regular customers via Remote-Host-Flat.

Fast access and easy online support:
Connect to your customer’s computer in seconds via an invitation link in ad hoc support and the Remote-Host-Flat in regular customer support.

Overview of the most important functions:

  • Showing, seeing and remote controlling functions
  • 2 to 3 session partcipants
  • NEW: mypcvist - adapt the pcvisit Guest user interface to your CI
  • Remote comfort functions
    1. Remote-Reboots: Conduct reboots during a session without needing any additional help from your customer and without them needing to install anything
    2. Remote User Account Change: Change the user account during a session – as easily as if you were sitting right there
    3. Remote-UAC: From now on, Vista and Windows 7 UAC dialogues no longer prove a barrier when controlling a customer's admin user account
    4. Remote-UAC ensures the secure transfer of registration data to your customer's PC
    5. DAUproof session start: If necessary connect on your customers PC without any additional security query
  • Uninterrupted support, even with reboots, through reconnection mechanisms
  • Support information for indicating such as general terms and conditions before session start
  • Quick Launch toolbar: with one click, access important customer programs
  • Automatic Flash recording to document your support meetings (deactivatable)
  • Taxameter to balance the account of your support services
  • NEW: pcvisit SupportJournal for a professional billing system of support services and export data to other systems
  • NEW: Support-Note to leave a customer notice after a session
  • Expert mode allows you to add an additional specialist
  • Invitation function via session link
  • Highly secure encrypted transfer of clipboard contents, files and folders
  • Remote system data scans
  • Possible to integrate with Helpdesk systems, CRM systems and databases through a configurable comment function
  • Transfer of multi-monitors (up to 4 monitors)
  • Start a session with viewing direction set to “Host sees Guest”
  • Pre-set remote control function to active
  • Disable background picture transfer

Benefit for your technical support

  • Online support in real time
  • Flexibility in providing support services
  • Short response time for customer enquiries or problems
  • Online-support in companies with special security and documentation requirements
  • Increased support productivity with time-saving support functions 
  • Automation of  time-consuming routine tasks
  • Improves legal security through comprehensive documentation and logging of sessions
  • Service reports for billing purposes
  • Fast diagnosis and fault elimination
  • High data security

Your financial benefits

  • Online support as integral part of business strategy
  • Short payback periods
  • Increase in customer satisfaction
  • Efficient use of your qualified staff
  • Minimized investment risk
  • Own connection server possible

Your advantages of purchase

  • Buy once, use forever
  • No update obligation
  • Unconditional 30 day money back guarantee
  • No charge for pcvisit connections and server maintenance
  • Free service- and technology releases




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