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pcvisit ProfiSupport 12.0
professional remote maintenance, part 2
Or more effectively and efficiently offer online support
The jewel in our product crown: pcvisit ProfiSupport 12.0. It’s as if you were buying a BMW for the price of a Ford.
More support, more business, more pcvisit. pcvisit ProSupport 12.0 provides exactly what you need for error analysis and troubleshooting, for the involvement of experts, for producing a performance report, for calculation and further use of data, for professional IT support of regular customers via Remote-Host-Flat.
Fast access and easy online support:
Connect to your customer’s computer in seconds via an invitation link in ad hoc support and the Remote-Host-Flat in regular customer support.
Support features – Overview
- Showing, seeing and remote controlling with list of participants
- 2 up to 3 session participants
- Send drivers and installation files with the highly secure and encrypted transfer of clipboard contents, files, and folders directly to the desktop of the session partner
- Ad hoc support of an unlimited number of customers
- Support of an unlimited number of unattended PCs or servers (Host-Flat)
- Fast access to client PCs via remote host list
- Unattended Remote Host setup possible
- Integrated “request support” function on all remote PCs for a direct contact with your customer
- Uninterrupted support through reconnection mechanisms
- Remote comfort functions
- Remote Reboots: Conduct reboots during a session without needing any additional help from your customer and without them needing to install anything
- Remote User Account Switching: Switch the user account during a session – as easily as if you were sitting right there
- Remote-UAC: Transmission and remote controlling of UAC dialogues on Windows Vista and Windows 7 even with standard user account
- Remote-UAC ensures secure transfer of login data to your customer’s PC
- Foolproof session start: If necessary connect to your customer's PC without any additional confirmation prompt
- Quick Launch toolbar for overview and quick access to all important program functions
- Remote Quick Menue: Access important customer programs with one click
- Customizable Flash recording to document your support meetings (automatic start possible)
- Taxameter to balance the account of your support services
- pcvisit SupportJournal for a professional billing system of support services and export data to other systems
- Support-Note to leave a customer notice after a session
- Support information for displaying general terms and conditions before session start
- Expert mode allows you to add an additional specialist
- Remote system information report
- Possible to integrate with Helpdesk systems, CRM systems and databases through configurable comment functions
- Transfer of multi-monitors (up to 16 monitors)
- Secure connection through firewalls and proxy servers
- All session contents are 128 bit Blowfish encrypted
- Start a session with viewing direction set to “Supporter sees Guest”
- Remote controlling is preset in guest module
- Automatic deactivation of background picture with session start
- Invitation function via session link
Benefit for your technical support
- Online support in real time
- Flexibility in providing support services
- Short response time for customer enquiries or problems
- Online-support in companies with special security and documentation requirements
- Increased support productivity with time-saving support functions
- Automation of time-consuming routine tasks
- Improves legal security through comprehensive documentation and logging of sessions
- Service reports for billing purposes
- Fast diagnosis and fault elimination
- High data security
Your financial benefits
- Online support as integral part of business strategy
- Short payback periods
- Increase in customer satisfaction
- Efficient use of your qualified staff
- Minimized investment risk
- Own connection server possible
Your advantages of purchase
- Buy once, use forever
- No update obligation
- Unconditional 30 day money back guarantee
- No charge for pcvisit connections and server maintenance
- Free service- and technology releases
Server
Secure your own pcvisit infrastructure with the pcvisit connection server and declare your technical independence!
Get the full control over the complete pcvisit infrastructure for your pcvisit sessions.
Even security sensitive customers will love to do pcvisit sessions because they know: the infrastructure used is completely in your hands.
Download our PDF for more information
If you have any questions do not hesitate to contact us tel. 0049 23 94 33-0
Licences & pricing
- pcvisit Profi Support 10.0 (InstallationFlat & 1 channel & pcvisit 4 Remote full licence) 850.00 €* excl. VAT
- additional channel
680.00 € excl. VAT - optional: software update contract
* One-time payment for permanent use without recurring fees. No additional surcharges for pcvisit sessions and server maintenance.
